CANADIAN ATELIER • 🍁 Free Express Over $150 CAD • No Duties
LOUPH ALLEN EST. CANADA 🍁
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CANADIAN CUSTOMER CARE

We'd Love To Hear From You.

Whether you need styling guidance for an upcoming gala, sizing advice for cold-weather layering, order tracking assistance across Canada, or feedback on a recent purchase, our Montreal atelier team is here to assist.

Canadian Atelier & HQ

LOUPH ALLEN operates directly from Canada. All orders are inspected, packaged with eco-luxe presentation, and dispatched from our domestic fulfillment center.

Montreal Design Studio & Showroom

425 Rue Saint-Paul Ouest
Vieux-Montréal, QC H2Y 2A7, Canada

Client Concierge Hours (EST)

Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed for atelier design

Electronic Correspondence

General & Orders: concierge@louphallen.ca
Wholesale & Media: press@louphallen.ca

Direct Telephone

Toll-Free Canada: +1 (800) 584-LOUP (5687)

STORE ASSURANCE

The LOUPH ALLEN Canada Promise

  • No Surprise Customs: Never pay surprise cross-border import fees.
  • Canada Post Tracked: 1-3 business days express across major cities.
  • 30-Day Domestic Returns: Easy prepaid returns from anywhere in Canada.
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Client Inquiries & Feedback

Fill out the form below and our styling concierge will reply within 24 business hours.

Minimum 10 characters.

CANADIAN SHOPPING FAQ

Frequently Asked Questions

Quick answers about our domestic shipping, CAD payments, taxes, and 30-day Canadian returns.

Yes, 100%. Every item price, shopping bag total, and checkout transaction is processed in Canadian Dollars ($ CAD). You will never be hit with unexpected foreign exchange fees or currency conversion surcharges on your Canadian credit or debit card.
Never. LOUPH ALLEN orders are warehoused and dispatched domestically within Canada. Because shipments travel domestically via Canada Post or UPS, there are zero cross-border customs fees, import duties, or courier brokerage charges upon arrival.
All domestic orders over $150 CAD qualify for free tracked Canada Post Expedited Parcel or UPS Standard delivery across all 10 provinces and 3 territories. Orders under $150 CAD ship at a flat rate of $15 CAD, with guaranteed Xpresspost Priority / UPS Express available for $25 CAD.
We offer a 30-day return window from your confirmed delivery date for unworn garments with original tags intact. You can initiate a return directly from your customer account or via our Guest Order Lookup, then drop the parcel off at any Canada Post or UPS location.
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Interac Debit via supported digital wallets. All transactions are processed through Stripe Payments Canada with 256-bit SSL encryption.

Canada-Wide Shipping

Free tracked shipping on orders over $150 CAD. Dispatched fast via Canada Post.

Zero Hidden Customs

All prices in $ CAD. Canadian warehouse shipping means no surprise import duties.

30-Day Canadian Returns

Hassle-free exchanges and returns across all 10 provinces & 3 territories.

100% Secure Checkout

256-bit encrypted checkout with Interac, Visa, Mastercard & Apple Pay.